Política de privacidad

At FYCH TECHNOLOGIES, S.L. we assume a firm commitment to protecting your privacy. In this document, we detail how we collect, use, and safeguard your personal data. Furthermore, we inform you about the rights that guarantee you full control over your information. If you wish to learn about the use of cookies and trackers, we invite you to consult our Cookie Policy.

Who is the data controller for your personal data?

The data controller for your personal data is FYCH TECHNOLOGIES, S.L.with N.I.F. B02820116. Our corporate headquarters are located at C/ Bajo Sombra, Núm. 16, Polígono Industrial Bajo Sombra, 03688, El Hondón de las Nieves (Alicante).

If you need to contact us, you may do so by phone at +34 691 794 921 or via email at fych@fychtech.com. We guarantee the confidential processing of your information in strict compliance with the General Data Protection Regulation (GDPR) and current legislation.

For what purposes do we use your personal data?

We process information solely for specified, explicit, and legitimate purposes. Under no circumstances will we process your data in a manner incompatible with these objectives:

• Respond to and resolve inquiries received through our contact forms.
• Manage the commercial relationship and technical services requested.
• Handle and respond to phone calls.
• Issue invoices, collections, and accounting documents.
• Perform operational monitoring during service delivery.
• Comply with our tax, administrative, and legal obligations.
• Analyze website navigation to optimize our communications.
• Send commercial information only when we have received your prior authorization.

How do we obtain your personal information?

We collect data through various interactive channels on the website. For every data collection point, we clearly inform you of the purpose of processing and your corresponding rights.

Generally, we request identifying data such as first name, last name, phone number, email, and billing details. In recruitment and selection processes, we evaluate the academic and professional data essential for the application.

Additionally, our company is present on social networks. We recommend reviewing the privacy policies of these platforms before interacting, as they have their own terms of use.

User responsibility

By providing your data through digital means, the user declares to be over 14 years of age. You guarantee that all information provided is real, accurate, and up to date. Therefore, the user will be directly responsible for the veracity of their data and for any damages that false information might cause.

What is the legal basis for processing?

We process your data in accordance with Article 6 of the GDPR . Depending on the type of inquiry or service, the legal basis is grounded in the execution of a contract, compliance with applicable laws, or your express consent. Please note that you may withdraw your authorization at any time.

How long do we retain the information?

We will retain your personal data for the time necessary to provide the service or manage the commercial relationship. Upon completion, we will proceed to delete the information. If required by law, we will keep the data blocked during the statutory periods provided to address potential liabilities.

Who do we share your data with?

We communicate data to essential providers required to deliver our services. These processors handle the information under our strict instructions. Additionally, we may transfer data in the following cases:

• Public Bodies and Public Administrations by legal requirement.
• Law Enforcement Agencies under court order.
• Banking entities to process corresponding payments and collections.

What are your rights and how can you exercise them?

You retain control over your personal data. Therefore, regulations recognize the following rights:

• Access: confirm which of your personal data we are processing.
• Rectification: modify inaccurate or incomplete information.
• Suppression: request the deletion of your data when it is no longer necessary.
• Limitation: restrict processing under the conditions established by law.
• Portability: receive your information in a structured, commonly used, and machine-readable format.
• Opposition: object to the processing based on grounds relating to your particular situation.

To exercise any of these rights free of charge, please send us an email to fych@fychtech.com attaching a copy of your identity document. If you consider that we have not properly addressed your request, you may file a complaint with the Agencia Española de Protección de Datos (AEPD).